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LAS VEGAS
June 3–4, 2021 Bally’s/Paris Hotel 3645 S. Las Vegas Blvd. Las Vegas, NV 89109 Meeting Space: Bally’s Hotel Rooms: Paris Hotel (877) 603-4389 |
ATLANTIC CITY
June 23–24, 2021 Harrah’s Atlantic City 777 Harrah’s Blvd. Atlantic City, NJ 08401 (888) 516-2215 |
2021 Sponsors
Schedule of Events
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Pre-conference (the day before conference)
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1:00 p.m. - 5:00 p.m.
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DOT Train-the-Trainer Seminar
Per DOT regulations, HazMat employees must have knowledge of hazardous materials (HM), the Hazardous Material Regulations (HMR), and be able to perform assigned HazMat functions properly. They must be trained using a systematic approach that includes testing, documentation, and certification. Training-related violations are the top violations found by the DOT during their inspections. NAFED's half-day DOT Train-the-Trainer Seminar will train an individual from your company to become the trainer for other HazMat employees. |
Day 1
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7:30 - 8:00 a.m.
8:15 a.m.
8:30 - 10:00 a.m. |
Registration opens + continental breakfast
Welcome and Introduction
Diane Pein, NAFED Chair 
Keynote Address: Your Customers Are Changing. You Better Be Changing As Well.
with David Avrin, CSP In the most competitive business environment in modern history, the winners today are often those who are remarkably easy to do business with. Being better tuned-in to the increasingly unique wants and needs of your customers and clients creates better experiences and increased loyalty. In this eye-opening, high-content, and very entertaining presentation, popular Customer Experience and Marketing expert David Avrin, CSP, shines a light on the profound shift in customer expectation, while showing your team everyone’s role in eliminating barriers, engaging prospects, and creating customer experiences worth sharing. About the speaker: One of the most in-demand business marketing and customer experience speakers in the world today, David Avrin, CSP, has shared his content-rich, entertaining, hard-hitting and memorable presentations to enthusiastic audiences across North America and around the world. David Avrin shows business owners and leaders how to ferret out, recognize, craft, and promote compelling competitive advantages. He is also the author of three books including the acclaimed: It's Not Who You Know, It's Who Knows You!, Visibility Marketing, and his newest book: Why Customers Leave and How to Win Them Back was released in April 2019 and was named by Forbes as one of the: “7 Business Books Entrepreneurs Need to Read.” |
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10:00 a.m. - Noon
Noon - 1:00 p.m.
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Exhibit hall
Vendor/attendee networking lunch
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1:15 - 2:15 p.m. |
BREAKOUT SESSIONS:
A. The Clean Deal: What You Need to Know to Help Sell Clean Agent Equipment Presented By Bill Polits, A-Gas and Mike Carlsen, Fire Safety Supply This presentation will provide the knowledge of clean agent fire suppression solutions you need to help customers understand the value of these special products with respect to protecting business assets and operational continuity. We'll learn historical and regulatory perspectives so that salespeople can best advise customers on long-term value. Drawing on examples from OEM-supplied imagery, attendees will see a rich visual display of the hazards that are appropriately protected by clean agents, the extinguishing equipment from various OEMs, and how to counter typical resistance from customers. Target industries and types of customer contacts to focus on in the sales process will be addressed. B. Portable Fire Extinguisher Requirements – Beyond Just NFPA 10 Presented by: Aaron Dickens, Delta Fire Systems We'll provide an overview of basic NFPA 10 requirements and many other applications commonly mis-addressed due to being in another reference outside of NFPA 10. This presentation will utilize the NAFED publication NFPA References to Portable Fire Extinguishers, 4th Edition. |
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2:15 - 2:30 p.m.
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Coffee break
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2:30 - 4:00 p.m.
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Moving Forward
Presented by Alex Chausovsky 2020 was quite a year. We will explore all the changes that have occurred in the economy and what they mean to your future. The pandemic, government responses, burgeoning opportunities, and lagging sectors will be examined. These forces will shape the trends ahead and drive your tactics and strategies. One thing will not change: successful businesses will have to constantly adapt to a sea of changing circumstances. The US economy and the corresponding impact to various key industries will be examined. We will also:
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4:00 - 5:00 p.m.
5:00 - 7:00 p.m.
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Town hall meeting
Exhibit hall and reception
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Day 2
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7:30 - 8:00 a.m.
8:00 - 9:00 a.m.
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Continental breakfast
Breakthrough Mindset: Using the Power of Focus to Create Peak Performance
Presented by: Michael Goldman The biggest obstacle in the way of our personal and professional success and fulfillment is between our ears. When times are challenging, our emotions go on autopilot and we create disempowering actions and habits. Simply shifting our focus will change our reality and our results. These days the key to gaining a strategic advantage is not about a new product or service. Improving employee engagement is not about an employee of the month program. The key to both of those things is having the right mindset. In this session, you will:
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9:00 - 10:00 a.m. |
BREAKOUT SESSIONS:
A. Business Analytics, Scorecards, Dashboards, and KPIs Presented by: Lisa Lawlor, Keystone Fire Protection You collect more information in your business today than at any other time: accounting systems, ERPs, CRMs. But what are you doing with this information? Is it sitting in the database on your computer, idle? We will show you how to harness the power of that data to make better, more-informed business decisions. This workshop will identify key performance indicators (KPIs) that you can immediately begin using to run your business more effectively. From the simplest of scorecards to the most sophisticated analytics, it all starts with identifying key metrics that will drive your business for profitability and growth. B. Food Trucks Installation and Regulations Presented by Jamie Knowles, Amerex Corp. |
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10:00 - 10:15 a.m.
10:15 - 11:15 a.m.
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Coffee break
BREAKOUT SESSIONS:
A. Kitchen Suppression Systems – Specifications, Requirements, & Controls Presented by Jeff Hootman, FED Learning Center This presentation provides participants a deeper dive into commercial kitchen suppression systems. Content will include: hood & ventilation systems, nozzle placement, hazard proximity, duct protection, indicators, system controls, supervision, responsibility of protection and penetration, baffle filters, filter spacers, and nozzle placement. B. Capitalizing on Common System Deficiencies Presented by John Lawlor, Keystone Fire Protection Once upon a time, a service manager used deficiencies and repairs as fill-in work when the inspections were all caught up. Sound familiar? But today, failing to implement a robust system that capitalizes on common inspection deficiencies exposes your business to unnecessary risks and prevents you from enjoying higher profits. This program will unlock the secrets to establishing a successful deficiency correction process. |
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11:15 a.m. - Noon
Noon - 12:15 p.m.
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Industry and NFPA Updates
with Norb Makowka Closing remarks and adjournment
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