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CHICAGO
May 7–8, 2021 Swissôtel Chicago 323 E. Wacker Drive Chicago, IL 60601 (888) 737-9477 Hotel Rate: $189 Room cut-off: April 14, 2021 |
LAS VEGAS
June 3–4, 2021 Bally’s/Paris Hotel 3645 S. Las Vegas Blvd. Las Vegas, NV 89109 Meeting Space: Bally’s Hotel Rooms: Paris Hotel (877) 603-4389 Discount code: SPNAF1 NAFED Discounted Hotel Rate: $120 Room cut-off: May 3, 2021 Book room online here |
ATLANTIC CITY
June 23–24, 2021 Harrah’s Atlantic City 777 Harrah’s Blvd. Atlantic City, NJ 08401 (888) 516-2215 Discount code: SH04NF1 NAFED discounted rate: $119 Room cut-off: May 24, 2021 |
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Registration to come!
Exhibitors to Come |
Registration to come!
Exhibitors to Come |
Registration to come!
Exhibitors to Come |
Schedule of Events
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Pre-conference
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1:00 p.m. - 5:00 p.m.
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DOT Train-the-Trainer Seminar
Per DOT regulations, HazMat employees must have knowledge of hazardous materials (HM), the Hazardous Material Regulations (HMR), and be able to perform assigned HazMat functions properly. They must be trained using a systematic approach that includes testing, documentation, and certification. Training-related violations are the top violations found by the DOT during their inspections. NAFED's half-day DOT Train-the-Trainer Seminar will train an individual from your company to become the trainer for other HazMat employees. |
Day 1
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7:30 - 8:00 a.m.
8:15 a.m.
8:30 - 10:00 a.m. |
Registration opens + continental breakfast
Welcome and Introduction
Diane Pein, NAFED Chair 
Keynote Address: Customer Experience is the New Competitive Advantage - What Works, What Doesn't, and Why it Matters More Than Ever
with David Avrin, CSP The greatest source of lost revenue for your business is the prospect you never knew about. They clicked away without buying, drove past without stopping in, or hung up on your voicemail system. Worse yet, you have no idea who they were or how many there were. In this relevant, high-content and very entertaining presentation, popular customer experience and marketing expert David Avrin, CSP, will shine a light on the monumental shift in purchasing behavior and expectation while showing everyone’s role in eliminating barriers, engaging prospects, and creating customer experiences worth sharing. About the speaker: One of the most in-demand business marketing and customer experience speakers in the world today, David Avrin, CSP, has shared his content-rich, entertaining, hard-hitting and memorable presentations to enthusiastic audiences across North America and around the world. David Avrin shows business owners and leaders how to ferret out, recognize, craft, and promote compelling competitive advantages. He is also the author of three books including the acclaimed: It's Not Who You Know, It's Who Knows You!, Visibility Marketing, and his newest book: Why Customers Leave and How to Win Them Back was released in April 2019 and was named by Forbes as one of the: “7 Business Books Entrepreneurs Need to Read.” |
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10:00 a.m. - Noon
Noon - 1:00 p.m.
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Exhibit hall
Vendor/attendee networking lunch
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1:15 - 2:15 p.m. |
BREAKOUT SESSIONS:
A. Vehicle Systems Presented by: JCI B. Portable Fire Extinguisher Requirements – Beyond Just NFPA 10 Presented by: Aaron Dickens, Delta Fire Systems |
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2:15 - 2:30 p.m.
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Coffee break
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2:30 - 4:00 p.m.
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An Economist on Navigating Change Forced by The Pandemic
Presented by: Allen B |
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4:00 - 5:00 p.m.
5:00 - 7:00 p.m.
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Town hall meeting
Exhibit hall and reception
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Day 2
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7:30 - 8:00 a.m.
8:00 - 9:00 a.m.
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Continental breakfast
Breakthrough Mindset: Using the Power of Focus to Create Peak Performance
Presented by: Michael Goldman |
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9:00 - 10:00 a.m. |
BREAKOUT SESSIONS:
A. Business Analytics, Scorecards, Dashboards, and KPIs Presented by: Lisa Lawlor, Keystone Fire Protection You collect more information in your business today than at any other time: accounting systems, ERPs, CRMs. But what are you doing with this information? Is it sitting in the database on your computer, idle? We will show you how to harness the power of that data to make better, more-informed business decisions. This workshop will identify key performance indicators (KPIs) that you can immediately begin using to run your business more effectively. From the simplest of scorecards to the most sophisticated analytics, it all starts with identifying key metrics that will drive your business for profitability and growth. B. Food Trucks Installation and Regulations Presented by Jamie Knowles, Amerex Corp. |
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10:00 - 10:15 a.m.
10:15 - 11:15 a.m.
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Coffee break
BREAKOUT SESSIONS:
A. Fire Alarms Systems: Testing, Maintenance & Inspection Presented by FED Learning Center B. Capitalizing on Common System Deficiencies Presented by John Lawlor, Keystone Fire Protection |
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11:15 a.m. - Noon
Noon - 12:15 p.m.
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Industry and NFPA Updates
with Norb Makowka Closing remarks and adjournment
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